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Privacy Policy

The Canadian Co-operative Association (CCA) values the trust of those it represents and is committed to protecting the privacy of its employees, volunteers, partners, stakeholders and all co-operators who entrust it with personal information.

Personal information is any information that can be used to distinguish, identify or contact a specific individual but does not include business contact information or publicly available information. Where home contact information is used as business contact information CCA considers the information provided as business contact information that is not subject to protection under the Personal Information Protection and Electronic Document Act.

CCA will collect only the limited personal information needed to deliver high quality services, manage the association effectively and fulfill its obligations to you and to government. We will use this information only for purposes expressly identified, for keeping you informed of CCA activities, programs and services, and for other purposes which could be reasonably considered to be consistent with our mission . We do not sell, rent or trade personal information. You may remove your name from our lists at any time by contacting the Privacy Officer.

The personal information collected will be protected with appropriate physical, organizational and electronic safeguards to prevent its unauthorized use and will be retained only for as long as needed to achieve the purposes stated above. CCA may make personal information available to others or to appropriate authorities without permission if the information is used to take action during an emergency that threatens the life, health or security of an individual, or if it has reasonable grounds for believing that, by doing so, it is helping in the investigation or prevention of a breach of the laws or security of Canada or a Province. Information no longer required will be destroyed or erased.

Upon application to the Privacy Officer individuals may access their personal information held by CCA unless the information contains references to other individuals or cannot be disclosed for legal or security reasons. CCA commits to promptly correcting any inaccuracies.

CCA's Privacy Officer is responsible for monitoring information collected, data security, staff training, privacy inquiries, personal information access and responding to complaints. Complaints should be made in writing to the Privacy Officer who will immediately acknowledge receipt and will respond to the complaint within 30 days. Unresolved complaints may be taken to the federal Privacy Commissioner.

Contact CCA's Privacy Officer at Suite 400, 275 Bank Street, Ottawa, Ontario K2P 2L6, at privacy@coopscanada.coop, or telephone 1.866.266.7677, extension 223.